Privacy policy
Last updated: April 25, 2026
Droexa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Droexa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details such as your name, email address, shipping and billing address, and phone number
- Financial information such as payment method details and transaction information
- Account information such as login credentials, preferences, and settings
- Transaction information such as purchase history, returns, exchanges, or cancellations
- Communications such as customer support messages and inquiries
- Device information such as IP address, browser type, and network connection
- Usage information such as browsing behavior and interaction with the Services
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies and similar technologies when you use our website
- From service providers who support payment processing, fulfillment, or analytics
- From partners or third-party platforms where applicable
How We Use Your Personal Information
We use personal information to:
Provide, operate, and improve the Services – including processing orders, payments, shipping, returns, and customer support.
Marketing and advertising – to send promotional communications and show relevant product advertisements (where permitted).
Security and fraud prevention – to protect our store, customers, and transactions.
Customer support and communication – to respond to inquiries and provide assistance.
Legal compliance – to comply with applicable laws, regulations, or legal requests.
How We Share Personal Information
We may share personal information in the following situations:
- With Shopify and service providers who help operate our store (payment processors, fulfillment partners, IT services, analytics tools)
- With marketing and advertising partners to improve product promotion and customer experience
- When required by law or legal process
- In connection with business changes such as mergers or restructuring
Relationship with Shopify
Our store is hosted by Shopify, which processes certain personal information to provide and improve the Services. Your data may be processed by Shopify and stored in countries outside your location. To learn more, you can review Shopify’s privacy practices through their official privacy policy.
Third-Party Services
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.
Children's Privacy
Our Services are not intended for individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.
Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise these rights, please contact us.
Managing Communications
You may opt out of promotional emails at any time by following the unsubscribe instructions included in our emails. You may still receive non-promotional messages related to orders or account activity.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: